FAQ

Use dirt-trapping, walk-off mats at all exterior doors to prevent dirt, grit and sand from getting inside on your floors.

Place small felt pads on the legs of all your furniture. Check and replace the pads occasionally as needed.

Hardwood floors should be vacuumed just as regularly as you vacuum carpets. We recommend a brush or felt attachment.

Do not wax your finish or use Murphy's Oil Soap on the floors. Wax and oil type cleaners will build-up on the floor.

High heel shoes that have worn down or lost protective caps exposing the steel support rod in the heel will dent any floor surface. Keep high heels in good condition to protect your floors.

Damp wipe or mop your floors regularly. If your floors need professional attention, consider a buff and re-coat or refinishing.

Our experienced, highly-skilled employees install engineered hardwood, solid hardwood, luxury vinyl planks, luxury vinyl tile, cork and porcelain tile floors.

It depends. Flawless Flooring can definitely remove old flooring upon request. Many customers prefer to have new LVP floors installed directly over the old hardwood to increase the property value. 

Luxury vinyl plank and luxury vinyl tile are great choices for low-hassle durability. It's important to have these materials properly installed to get the best appearance, maximum lifespan and full warranty protection.

Yes, Flawless Flooring refinishes wood floors that are in pretty rough shape. We deliver amazing results by sanding, staining and refinishing them back to like-new condition.

High-performance dust collection systems are great for keeping sanding dust to a minimum. We take special care to protect all surfaces in your home from dust particles.

The brilliant luster of your wood floors can be revived by buffing out light scratches and scuffs with fine-grade sandpaper. Our in-house contractors will perform this service before re-coating the wood with two coats of a durable, high-performance finish.

No, the damaged areas can be patched with new wood, then stained and finished to make the patch blend in as naturally as possible. If the damage is too extensive, we may recommend a full removal and replacement.

Yes, you can view over 45 different styles of hardwood flooring in our hardwood boutique showroom located in New Berlin, WI.

Use damp, not wet, material to clean your floors. Moisture can lead to changes in your floor, including cupping, buckling or cracking.

Apply a manufacturer-recommended cleaner to a soft cloth and scrub the stained area. Repeat this process if necessary.

It's normal for exposed hardwood floors to darken over a period of time. To eliminate differences in tone, rotate rugs and furniture to allow an equal amount of sun exposure. Differences in light exposure will fade away eventually.

We do not recommend installing hardwood floors in a bathroom. Moisture can cause damage to hardwood flooring. We recommend using tile flooring for bathrooms.

Yes, hardwood flooring can be installed in high traffic areas. However, we recommend placing mats at doorways and pivot points such as kitchen sinks and refrigerators.

We do not recommend using a steam mop on your hardwood floors. Introducing heat and moisture may damage your floor.

Place floor protectors on the feet of furniture, area rugs in high traffic areas, and doormats by any doorways. Frequently sweep loose soil or debris to reduce scratches and wear.

Use a non-staining rug or a mat made of breathable material on hardwood floors. This prevents moisture entrapment.

You can install hardwood floors in a home with pets; however, the pet's claws may scratch the finish of the flooring. Keep your pet's claws trimmed and clean messes immediately.